TERMS OF SERVICE

By using our website or entering into a service agreement with ODST Labs, you agree to the following terms:

Services We Offer

ODST Labs provides website design, development, and management services, as well as analytics, social media, on-premise and cloud servers, and email campaign services. Specific deliverables and service expectations are outlined in individual agreements.

Ownership & Rights

Unless otherwise agreed upon in writing, once full payment has been received, all intellectual property rights in your website and associated content belong to you.

ODST Labs retains the right to display work we’ve completed for you—including your website, logo, and visuals—in our portfolio, promotional materials, and case studies.

If you'd prefer your project not be used in marketing, you must submit a written request prior to project completion.

Content & Access

You are responsible for providing accurate and original content. You must not upload or request content that violates copyright, is unlawful, or infringes on others’ rights.

We may need limited access to your hosting, DNS, domain registrar, and other tools to deliver your services securely and effectively.

Client Confidentiality

We treat all confidential information you share with us with care. We will not share sensitive client data, strategy documents, or internal communications without your permission.

Payments & Cancellations

• Payment terms are outlined in each individual agreement.

• Late payments may result in paused services.

• If you choose to cancel a service, fees already paid are non-refundable unless otherwise specified.

Warranties & Limitations

We guarantee that our websites will function as outlined in your agreement. That said, no service is entirely free from bugs, updates, or occasional issues.

ODST Labs is not liable for indirect, incidental, or consequential damages related to service interruptions, security breaches, or third-party failures.

Termination

Either party may terminate an agreement in writing if the other breaches the terms. Services rendered before termination are non-refundable.

Educational Content & The Lab Notes Blog

ODST Labs regularly publishes content through The Lab Notes, our official blog. You'll find everything from digital privacy tips and tech breakdowns to founder perspectives, business growth insights, and the occasional off-topic post that explores life beyond the screen. We believe in sharing knowledge that supports our community—whether it's strictly tech or simply helpful. Please note that all content is for informational purposes only and does not constitute legal, cybersecurity, or business advice.

System Access & Responsibility

By engaging us for server management, you authorize ODST Labs to access and modify system configurations as needed. While we follow best practices to protect your infrastructure, you acknowledge that technical risks exist and agree to hold us harmless for disruptions outside our control (e.g., ISP outages, hardware failure, or third-party software issues). We are not liable for any data loss, downtime, or damages resulting from pre-existing issues, misconfigurations, or third-party hosting environments not under our direct control.